I covered some compelling examples of online customer communities in my recent best practices post and by all accounts, too many online communities today exhibit worst practices such as lack of sustained community management, a tendency to use communities for "push marketing", cross wiring business and consumer motivations, and lastly, starting with the technology first.
Part of this is that we're in the early days yet and online communities are a new discipline for most of us, having only recently begun a large-scale move form the edge of the network and more into the center of our daily work.
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Creating online communities of customers and workers has been one of the hotter topics in business and technology this year.